This application requires candidates to submit a CV and Supporting Statement. Please ensure you have these prepared before continuing with your application. Your full employment history, qualifications, and detail of how you meet the essential criteria for this post are required. Please visit our Guidance for Applicants page for full guidance on what to include in your Supporting Statement.

Salary: £31,673 - £34,958 per year (pay award pending) 
Location: Selkirk, Scottish Borders
Contract: Permanent
Hours: Monday to Friday, 35 hours per week
Closing date: 7 May 2025

SBHA are looking for a Senior Customer Service Adviser with a strong background in administration, exceptional customer service skills, and a keen analytical mindset to help manage complex cases of damp and mould in SBHA homes.

You will play a key role in delivering excellent tenant experiences, acting as the main point of contact between SBHA and its tenants in persistent and challenging cases. You’ll ensure that each tenant is treated with fairness and respect, their individual needs are understood, and they receive clear, high-quality information and equitable access to support.

This is a unique opportunity to join a dedicated specialist team making a real difference—improving the safety, comfort, and quality of life for SBHA tenants across our communities.

Key Responsibilities

Acting as a specialist adviser, you will be responsible for providing administrative and analytical support to assist the Neighbourhood Property Officer (Damp & Mould) with case management of the Association’s persistent and complex damp and mould cases. Key responsibilities include:

Candidate Requirements

Please read through the entire job description and person specification here before applying. We also advise that you read our guidance for applicants page to ensure your application demonstrates your suitability for this role.

Benefits

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a flexible working, a competitive salary, generous annual leave, generous sick pay entitlement, life assurance and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.

Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and does not invite applications from, nor engage in sponsoring, overseas applicants who do not already have the right to live and/or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or Agents in this regard.