This application requires candidates to submit a CV and a supporting statement, please ensure you have these prepared before continuing with your application.  Your  full employment history, qualifications and detail of how you meet the essential criteria for this post are required.  Please see the Guidance for Applicants page on our career site for more details. 

SBHA is seeking a proactive and customer-focused individual to join our team in the Scottish Borders as a Neighbourhood Assistant on a fixed-term basis for 12 months. This is an excellent opportunity for someone looking to start a career in social housing, supporting our Tenants and communities to thrive and enjoy their homes.

Salary: £29,717 – £32,775 per annum (pay award pending)
Location: Selkirk, Scottish Borders
Hours and terms: 35 hours per week, Monday to Friday, fixed‑term for 12 months
Closing Date: 19 April 2026

The Role:

The Neighbourhood Assistant will support the Neighbourhood Housing Officer in delivering effective, Tenant‑focused housing and estate management services. The role has a strong focus on rent collection, income maximisation, tenancy sustainment and customer service. You will work closely with Tenants, colleagues and partner agencies to ensure services are accessible, responsive and aligned with legislation, policy and best practice.

This post is subject to Disclosure Scotland clearance.

Summary of Tasks and Responsibilities:

• Support the delivery of front‑line neighbourhood, tenancy and estate management services

• Assist with rent collection and arrears management, taking early action to support tenants and prevent escalation

• Promote income maximisation and support Tenants to access welfare benefits and financial support

• Contribute to tenancy sustainment through Tenant contact, home visits and referrals to support services

• Provide high‑quality customer service, responding to Tenant enquiries and complaints professionally and empathetically

• Maintain accurate records on housing management and CRM systems in line with data protection requirements

• Support estate inspections, Tenant participation and engagement within local communities

• Work collaboratively with colleagues and partner agencies to deliver effective services

A full list of duties and responsibilities is available in the full Job Description - link below.

What we're looking for:

Essential

• Good working knowledge of housing and welfare benefits legislation

• Experience in a customer‑facing role within housing, income maximisation or a similar environment

• Strong customer service, communication and IT skills

• Ability to manage competing priorities and work accurately with minimal supervision

• A flexible, proactive and solution‑focused approach

• Full driving licence and access to own transport

Desirable

• Experience working within a housing association or social housing environment

• Relevant qualification in Housing, Administration or a related discipline

• Experience using housing management and/or CRM systems

Being part of the SBHA team, you will enjoy a fantastic range of benefits including a competitive salary, flexible working, generous annual leave, stability of employment and a good pension scheme. You will be part of a team that is interested in your wellbeing and development, and work in an environment where you can flourish.

If you are interested in working for SBHA and being part of a team providing a first-class service to the Association’s owned homes and properties in the area, please view job description and person specification before completing your application, and ensure your application demonstrates how you meet the essential criteria for the role.

 Scottish Borders Housing Association is not a licensed sponsor under the appropriate UK Government regulations and as such, does not invite applications from, nor engage in sponsoring, oversees applicants who do not already have the right to live and /or work in the UK. The Association will not engage in any enquiries or enter into negotiations from individuals or Agents in this regard.